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Curated Experience

Apr 21, 2019

Employees over customers. Do you have to pick? What is the pecking order?

 Where do shareholders rank?


Mar 14, 2019

- Customer Service still Matters

- Everyone still claims they care about it

- There is a false choice

 


Jan 27, 2019

For all the hype around the AI one of the immediate places of 


Jan 18, 2019

Close your eyes and imagine the best service organizations how many of them are born that way and how many are made?


Dec 6, 2018

Nothing more central to running a company than the Relationship you have with customers. Most companies get the customer relationship wrong.