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Curated Experience

May 24, 2019

Ai is coming in customer Service is your contact center ready? We can help this is a short 2-part episode

Apr 21, 2019

Employees over customers. Do you have to pick? What is the pecking order?

 Where do shareholders rank?

Mar 14, 2019

- Customer Service still Matters

- Everyone still claims they care about it

- There is a false choice


Jan 27, 2019

For all the hype around the AI one of the immediate places of 

Jan 18, 2019

Close your eyes and imagine the best service organizations how many of them are born that way and how many are made?