Jan 28, 2016
Nick Jiwa joins us to talk about outsourcing, and why it needs to be fixed for the sake of the customer. What are the implications for the customer experience? Does outsourcing make sense for some or most? If so why are the relationships so toxic?
Jan 5, 2016
Asking customers for feedback is completely useless. Why then do most organizations continue to do it?
Will organization really use it...in a productive way?
Maybe they think that people feel flattered when asked for feedback and input. Is asking for feedback used as a therapy session to allow people to let off some...