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Curated Experience

Feb 22, 2016

I asked an executive if his son would be considering a job in his own call center and you would think I was suggesting his son take a job with ISIS! He was completely disgusted with the question. I don't blame him, the job sucks. It doesn't have to be this way. The thing is, it's not just because of screaming customers,...


Feb 12, 2016

You are not supposed to be able to buy a house or a car without a middleman - whose value is dubious at best. The customer experience can definitely improve but what role will the actual dealers play?

Nowadays people need the middleman less each day. But what about if, instead just pushing for a sale, they delivered...


Feb 4, 2016

My relationship with coffee is non-committal, my drug of choice first thing in the morning is crispy bacon. I don't visit Starbucks often but it's my default meeting place to meet a colleague or friend. Not that long ago an old colleague invited me to catch up at a starbucks. We were both shocked to find out the entire...