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Curated Experience

Aug 29, 2017

7:11 the problem with NPS is that it is antiquated. 8:00 Lack of imagination. Ingenuity is lagging behind: you already know your customer better than you think. 9:10 do you have a loyalty card? 9:27 I have no fucking idea what it does<--hilarious 9:45 If you pay for loyalty, you consider customers...


Aug 29, 2017

8:17 Customer experience is a product 11:11 nuke the competition 12:05 CSAT, NPS is no longer cutting edge


Aug 29, 2017

Why we are so disconnected in the age of Facebook and why it matters