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Curated Experience

Dec 6, 2018

Nothing more central to running a company than the Relationship you have with customers. Most companies get the customer relationship wrong.


Dec 2, 2018

Nothing more central to running a company than the Relationship you have with customers. Most companies get the customer relationship wrong.


Nov 19, 2018

The pressing issue for contact center agents is their cognitive load, we can fix this.

 

Here are 3 places to start


Nov 10, 2018

Your mission as a leader of a contact center is pretty simple. Make work more meaningful for your employees to do that do these 3 things.

 


Sep 20, 2018

Why is persuasion in such a high demand from a business perspective?
Jeff says that we all live or die based on our ability to persuade. That's a bold statement!
If you think about Customer Service, the vast majority of interactions start with the premises that something has gone wrong, which is why customers call. How...