Preview Mode Links will not work in preview mode

The Curated Experience

Jun 26, 2020

  • Don't be afraid to make a mistake
  • Build a "river of information"
  • Get a tribe - make connections 
  • Join associations like CCNG 13:23
  • What learning looks like in a remote world
  • Learn from mentors and being a mentor

 

Reach us at

https://www.linkedin.com/in/bobfurniss/


Jun 10, 2020

  • Is the stereotype of contact center true?
    • Did you watch the show about the call center called Outsourced
  • The characteristics of a bad contact center environment in one word is surveillance
    • If you do not trust your employees you are doing it wrong
    • Contact centers create too many rules for the exceptions not the...


Jun 5, 2020

  • Gary York is a serial entrepreneur and technologist and CEO of helplightning
  • Teleportation is coming but in the mean time we have Augmented reality specifically virtual presence.
  • Differentiation Virtual Reality from Augmented Reality
  • How does Augmented reality help on the front end (sales) of the experience -proposals...


Jun 1, 2020

Show Notes

  • Bob once wrote 5 years ago "Omnichannel or Die" we ask Bob if that article aged well
  • The compounding effect of doing better on digital channels
  • The rumors of the voice channel demise was greatly exaggerated 
  • What are the new goals of Omni
  • Bob's Sales/Marketing envy rears its ugly head agan
  • Situational Video...


May 12, 2020

  • Employees, customers or Shareholders if you had to start with one
  • Is your "Why" Strong enough but more importantly "who" will you become.
  • What separates the "haves" vs "have nots"
  • How do you turn turnover into an opportunity
  • Why leadership is the number one investment every organization should make.