Preview Mode Links will not work in preview mode

The Curated Experience

Mar 23, 2020

- People first

- Be honest

-Say when you don't know

-Take stock in things that are working now or not working to incorporate into your playbook

-Be a decent Human Being 


Mar 22, 2020

Reach Bob across all channels...


Mar 9, 2020

  • All the talk about AI eliminating jobs of folks in trucking and contact center agents
  • Is this true? We are not there yet.
  • AI will democratize decision making 
  • Reducing the needs for front line manager
  • It will improve the customer experience