Preview Mode Links will not work in preview mode

The Curated Experience

May 12, 2020

  • Employees, customers or Shareholders if you had to start with one
  • Is your "Why" Strong enough but more importantly "who" will you become.
  • What separates the "haves" vs "have nots"
  • How do you turn turnover into an opportunity
  • Why leadership is the number one investment every organization should make.


May 12, 2020

  • Haves or Have nots
  • The most customer centric Company on earth story
    • Why posters on the wall and a new value statement telling the world you care about the customer is worthless
  • How do you get the CFO on board for your cx efforts
  • Commercial Chief customer officer
  • StakeHolder Hierarchy - who comes first -...


May 6, 2020

  • Books to read - Never eat alone, Good to Great, who move my cheese, freakonomics
  • Contact center churn - Why did you stick around so long
  • Diversity in contact center
  • Most embarrassing day of your professional career