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The Curated Experience

Apr 19, 2021

Amas has a great conversation with world renown author and keynote speaker Steven Van Bellghem.

You will enjoy hearing about:

  • The evolution of customer experience
  • The new customer expectation
  • What is the next great development in regards to customer experience

And much more. Learn more about...


Feb 8, 2021

The conversation continues with those crazy people guys, Brian and Ted from 5th Talent.  In part two they discuss:

  • The methodology to getting the human to human challenge right
  • It's not the ping pong table, pizza party or even higher wages so what is it?
  • What makes a person want to flip burgers for less money...

Feb 3, 2021

Amas visits with Brian Kearney and Ted Nardin, founders of 5th Talent for two great discussions. In this first one, they discuss the following:

  • The disconnect between what companies say and how they actually treat their people 
  • They discuss whether or not the contact center job a worthwhile job
  • How does getting the...

Jan 18, 2021

This week Amas and Bob take a look forward to the opportunities of 2021:

  • Contact centers may end as we know them
  • Companies may start to focus on service in a new way
  • What will 2021 mean for AI?

Learn more about Amas Tenumah

Learn more about Bob Furniss


Jan 11, 2021

Amas and Bob take a look back at 2020 and discuss:

  • The Bromance is real
  • The biggest positives for the industry last year
  • Cloud telephony 
  • Being more thoughtful about the DNA of your company 

and much more. 

Learn more about Amas Tenumah

Learn more about Bob...