Nov 12, 2015
Technology is wonderful until it is not, how does this impact customer experience, I think the next iteration of IVR will be a job killer. Mike Muson tells me to get off the ledge.
We enjoy speaking to people, but when we want to get something done, we're looking for a faster and simpler option. This is where automation...
Sep 18, 2015
Let's get really intentional about the customer experience.
If you talk to organizations out there they will all tell you that they believe in the Customer Experience. So if everyone believes in the Customer Experience why, oh why, we're not seeing customer experience go up across the board?
Why do you want to deliver a...