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The Curated Experience

Dec 30, 2019

Predictions are a risky game, so naturally I invited Bob to play. It is clear we are in for a wild ride. #customerservice #customerexperience

Dec 5, 2019

Live show with an in studio audience with my partner in crime Bob Furniss.

  • What CX means
  • Role of AI 
  • Do we still need humans?
  • How do you get buy in from senior leaders
  • Much much more.