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The Curated Experience

Dec 21, 2020

Amas and Bob are back together to discuss the most difficult job in any company and why:

  • They illustrate what life in a call center looks like
  • One uncomfortable challenge for male supervisors
  • How socioeconomic factors impact call centers 
  • A direct message for call center executives

And much more!

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Dec 8, 2020

Tune in to hear a great conversation with Amas and Luke Anderson as they discuss the following:

  • What exactly is "Customer Experience"?
  • Is the chief customer officer a real role?
  • What are companies actually doing to improve 'Customer Experience'?
  • Can technology really help the experience of the customer?
  • How can...


Dec 7, 2020

Amas and Bob have engaging conversation about communities.  Here are a few topics you will hear about:

  • Should communities be a tool in your self service toolbox?
  • Hear how a few companies have made communities work for them
  • How do I migrate people into your community from the social network built communities?

If you...


Nov 30, 2020

The discussion on chatbots continues this week.  After a quick recap, you will learn more about:

  • The difference between a chatbot and an expanded knowledgebase
  • What makes a good chatbot?
  • Is your chatbot authenticated?
  • Just like a human, a chatbot has its limits, plan handoffs

And so much more.

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Nov 23, 2020

In this episode Amas and Bob discuss the following:

  • Are chatbots delivering what they promised?
  • Chatbots don't work well without one thing and Bob tells you exactly what that is.
  • You will hear key tips to designing more effective chatbots.
  • Just like pets and kids, chatbots need care and feeding.
  • Should you be...