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The Curated Experience

Apr 28, 2020

In the age of Ai, and tech and more tech we still need humans and more than ever before.

_ Chatbots, chatbots chatbots

-reducing cognitive load on the rep by getting every single agent an AI assistant 

-Trends post Covid-19

  1. Embrace WFA - Work from Anywhere
  2. Beware of data/asset protection
  3. Think about its impact on...

Apr 8, 2020

  • 3 Tips if you have never managed a WFH team
    • Distraction Management
    • Engagement 
    • Reporting
  • Digital for short communications
  • Zoom/Webex isn't feedback
  • Use the YMCA method of coaching
  • Bob's dress code on Video conferencing